BANDIT9 SUPPORT


FAQ
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How to Order


 
 

STEP 1: RESERVE
Our motorcycles are made-to-order and limited to 9 units only. A 50% deposit is required to kick off the build. The deposit is used to order the raw materials and parts such as the engine, stainless steel sheets, bulbs, wires and tires. We accept bank transfers and PayPal. You can order directly from the bike page or you can contact us.  

STEP 2: BUILD
Once we've received your order, we will confirm with you and will start building your motorcycle immediately.

STEP 3: UPDATE
You're always up to speed with the building process. We send you images and videos of the building process. Since the chief is involved in each piece, you will be given a direct line via email or phone in case you have any questions.

STEP 4: DELIVERY
Once the motorcycle is built, we will send images and videos of the finished product. The 50% balance is required after which your motorcycle is packed, crated and shipped to your home.

INSURANCE:
Our motorcycles are fully insured against any damage during delivery.

IMPORTATATION & CUSTOMS CLEARANCE:
Clearing a vehicle can be complicated. We know. So let's leave it to the experts. Our shipping partner, APEX Maritime Shipping, handles all our international cargo. They handle all import and customs clearance for you. Your bike will be delivered directly to your door with all importation and customs clearance paperwork.

Feel free to reach out if you have any questions at all.

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FREQUENTLY ASKED QUESTIONS



Let's get the tough question out of the way. Can we trust a motorcycle shop from the other side of the world?

Yes.

But don't take our word for it. We can refer you, not only to individuals we've sent bikes to, but to museums and galleries who will vouch for us. Check out Bandit9 World to see our motorcycles around the globe.

We can arrange Skype calls and do a formal meet and greet. Contact us to set up an appointment. Don't be shy.

 

How do I make a payment?

We accept PayPal or Bank transfers. Each one has its benefits. If you have alternative methods, contact us and we'll work something out. No problem.

 

How long does it take to build a bike?

It depends on the motorcycle you want.
Dark Side: 6-8 weeks
Odyssey: 5-6 months
EVE: 4-6 weeks

We do ask for your patience. We consider each bike we build a work of art. And you can't rush art. It deserves time, love and care. 

 

How long does shipping take?

If you are in the US, it takes approximately 3-4 weeks for the motorcycle to arrive at your door depending if you're in the west coast or east coast. Orders from Europe, Middle East and Asia usually take about 3 weeks.

 

How do I import the motorcycle into my country? It sounds complex.

You don't have to worry about this. We work with Apex Maritime Shipping who will be responsible for importing and clearing customs for you. An agent in your country will be dedicated to assist you. You don't have any paperwork to take care of. No headaches.

 

What if my motorcycle arrives damaged?

Each bike is insured for the full amount against damage during shipping. We are issued insurance certificates by Apex Maritime Shipping. Think about it like this, worst case scenario: we send you an entirely new bike.

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